General terms and conditions
The following terms and conditions apply to all orders placed via our online shop.
2. Contractual partner, formation of contract
The purchase contract is concluded with Dschulnigg GmbH & Co KG.
The display of products within the online shop constitutes a non-binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. By clicking on the order button, you send us your binding offer for the articles in the basket. Once you have sent your order you will immediately receive a confirmation for the receipt of the order via e-mail. This e-mail is no confirmation for our acceptance of your offer. The offer will be accepted from Dschulnigg GmbH & Co KG by sending an order confirmation via e-mail or by shipping the goods.
3. Contract language, saving of contract wording
The languages available for concluding the contract are English, German, French, Italian, Spanish and Polish.
The text of the contract will not be saved by us.
4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We do not deliver to post boxes.
The following payment methods are basically available in our online shop.
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
Cash on delivery
You will pay the purchase price directly to the deliverer. No additional costs will apply.
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
Direct debit process (SEPA)
With the placement of the order, you are granting us a direct debit mandate. We will inform you separately about the date of the account debit in an advance notification (pre-notification). With the submission of the direct debit, we request our bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited.
Debiting the account takes place prior to shipping the goods.
The time limit for pre-notification regarding the date for the account debit (pre-notification period), is shortened to 2-4 days.
After placement of the order, you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. You will receive additional information during the ordering process.
Directly afterwards, the payment transaction is carried out automatically by PayPal.
SOFORT Online Bank Transfer
After placement of the order, you will be forwarded to the online SOFORT website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT online bank transfer, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out immediately thereafter by SOFORT and debited to your account directly thereafter.
Payment by invoice is only available for customers having their delivery and invoice adress located in Austria or Germany. Payment is due in full within 14 days from the date of invoice. The company Dschulnigg GmbH & Co KG reserves the right to check a customer’s credit and deny the possibility of payment by invoice in individual cases.
6. Retention of title
The goods shall remain our property until full payment is made.
7. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Complaints can be submitted:
- in writing to: [Postanschrift einfügen, an die Verbraucher die Reklamation mangelhafter Ware schicken können]
- by e-mail to the following address: [Email Adresse einfügen]
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission. Customer service: via e-mail at firstname.lastname@example.org mon- thur 9 a.m. to 5 p.m., fri 9 a.m.- 12.30 p.m. & 12.30 p.m. – 4 p.m.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
9. Online dispute resolution
Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu