Privacy policy

EU

Thank you for expressing your interest in our website. Protecting your privacy is very important to us. Below you will find detailed information about how your data is handled.


Recording your input data on server logfiles
You can visit our websites without providing any personal data. We only record data in so-called server logfiles, such as the name of the file accessed, the date and time of access, the data volume transferred and the requesting provider. This data will only be used to ensure the proper functioning of the page and to improve our service, but cannot be traced back to you.


Data collection and utilisation for contract administration purposes and for opening a customer account
We collect personal data when it is freely provided by you within the context of placing an order, making contact with us (e.g. via the contact form or by e-mail) or when opening a customer account. The specific data gathered is that provided on the various information forms. We use the data provided by you for contract administration purposes and to process your queries. Once the contract has been processed in full or your customer account has been deleted, your data is blocked to prevent any further utilisation and will be deleted on expiry of the mandatory retention periods set out in fiscal and commercial regulations, provided you have not expressly agreed to the further use of your data or we retain the right to further exploit your data in accordance with the law, of which we are obliged to inform you. You may cancel your customer account at any time via the contact facility set out below or via the function provided for this purpose within your customer account.


Data transfer for contract completion purposes
For the fulfilment of contract, we will transfer your data to the shipping company commissioned with delivery if necessary for the delivery of ordered goods. Depending on the payment service provider selected during the order process, we will pass on the payment data required for payment to the financial institution and possibly the payment service provider commissioned by us or the payment service provider selected by you. In part, the selected payment service providers may collect the data directly should you open an account with them. In such a case, you will have to register with your login data of the payment service provider during the order process. The data protection declaration of each respective payment service provider shall apply in such cases.


Data usage on subscription to the e-mail newsletter
If you subscribe to our newsletter we use the data required for this purpose or that which is separately provided by you in order to regularly forward our newsletter to you. You may unsubscribe from the newsletter at any time via the contact facility set out below or via a link provided for this purpose within the newsletter.


Data usage for advertising by post and your right to object
Unless you have not opted-out or you are a consumer who consumer has his habitual residence in Spain, we also reserve the right to store and use your data (surname, first name, postal address and, to the extent that we have received such additional information from you within the context of our commercial relationship, your title, academic qualifications, year of birth and professional or business name) for our own promotional purposes on compiled lists, e.g. for the forwarding by post of interesting offers and information about our products. For customer this does not apply where they are registered in a Robinson list or a similar register like the UK Mailing Preference Service or the Dutch Postfilter. You may at any time refuse such storage and exploitation of your data for purposes via the contact facility set out below.


Use of cookies
On many pages we use cookies in order to enhance the attractiveness of our website and to enable the proper utilisation of certain functions. This incorporates the use of small text files which are stored on your device, that save specific settings and data regarding the exchange between your browser and our system.  Some of the cookies used by us will be deleted at the end of your browser session, i.e. once your browser has been closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).
Cookies do not contain any personal data and therefore cannot be assigned to any user.  Based on the cookie-technology we only received anonymised information, e.g. about the website that led you to our shop, which pages have been viewed on our website etc. Please note that some cookies are already placed as soon as you enter our website.
You may configure your browser such that you are informed when any cookies are placed and decide in individual cases whether or not you wish to accept them, or you may reject cookies for specific cases or in general (detailed instructions regarding the setting options of your browser are given below) Should you reject any cookies the functionality of our website may be compromised.

Below we present information on cookies we use and how you can customise your browser in that respect.

How can I change cookie settings in my browser?
Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:
Internet Explorer™: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=de_DE
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
What kind of cookies are used?
 1. Necessary cookies
These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
2. Analytical / performance cookies
These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
 3. Functionality cookies
These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g.  ads that match your interests).
4. Targeting cookies
These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
5. Third-party cookies
The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.


Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods which enable an analysis of your use of the website, through cookies for example, text files stored on your computer. The information created about your use of this website is generally transferred to a Google server in the US and saved there. Activating the IP anonymisation on this website  will cause the IP address to be shortened before transfer within the member states of the European Union or in other contract states of the agreement about European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymous IP address transferred from your browser to Google Analytics will not be joined with other data logged by Google.
You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de 
As an alternative to the browser plugin, you can click this link in order to prevent the use of Google Analytics for this website in the future. An opt-out cookie will then be stored in your device. Once you delete your cookies, you will have to click the link again.


Use of Instagram social plug-ins
Social plug-ins ("Plug-ins") of Instagram, operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram") are used on this website. These plug-ins can be identified by the Instagram logo which may be in the form of the Instagram camera. Information about the Instagram plug-ins and their appearance can be found here:
http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
When you call up a page on our website that contains such a plug-in, your browser creates a direct connection to the servers of Instagram. The content of the plug-ins will be transmitted by Instagram directly to your browser and incorporated into the page. Through the incorporation of plug-ins, Instagram will receive the information that your browser has called up on the corresponding page of our website, even if you do not have an Instagram account, or are not logged in. This information (including your IP address) will be sent directly to a server of Instagram in the USA, and stored there. If you are logged into Instagram, Instagram can directly associate the visit to our webpage with your Instagram account. When interacting with plug-ins, for example the "Instagram" button, the corresponding information will be sent directly to a server of Instagram, and stored there. The information will also be published on your Instagram account, and displayed to your contacts.
For information about the purpose and extent of the data collection, and the further processing and use of data by Instagram, and your rights and data protection settings, please see Instagram's data protection policy at https://help.instagram.com/155833707900388/.
If you do not want Instagram to display the data collected from the visit to our web page on your Instagram account, you must log out from Instagram, before visiting our website. You can block the Instagram plug-ins completely, using add-ons for your browser, for example with the "NoScript" script blocker (http://noscript.net/).


Use of Facebook Plugins
Social Plug-ins (Plug-ins) of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") are used on our website. These plug-ins are identified with the Facebook logo, or by the words "Facebook social plug-in" or "Social plug-in of Facebook". Information about the plug-ins of Facebook and their appearance can be found here: https://developers.facebook.com/docs/plugins.
When you call up a page on our website that contains such a plug-in, your browser creates a direct connection to the servers of Facebook. The content of the plug-ins will be transmitted by Facebook directly to your browser and incorporated into the page. Through the incorporation of plug-ins, Facebook will receive the information that your browser has called up on the corresponding page of our website, even if you do not have a Facebook account, or are not logged in. This information (including your IP address) will be sent directly to a server of Facebook in the USA, and stored there.
If you are logged into Facebook, Facebook can directly associate the visit to our webpage with your Facebook profile. When interacting with plug-ins, for example the "Like" button, or posting a comment, this information will be sent directly to a server of Facebook, and stored there. This information will also be published on your Facebook profile and will be displayed to your Facebook friends.


For information about the purpose and extent of the data collection, and the further processing and use of data by Facebook, and your rights and data protection settings, please see Facebook's data protection policy at http://www.facebook.com/policy.php.
If you do not want Facebook to display the data collected from the visit to our web page on your Facebook profile, you must log out from Facebook, before visiting our website. You can block the Facebook plug-ins completely, using add-ons for your browser, for example with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/ or the "NoScript" script blocker (http://noscript.net/).


Use of Pinterest plugins
Our website uses social plugins (“plugins”) of the social network Pinterest which is operated by Pinterest INC., 808 Brannan Street, San Francisco, CA 94103, USA (“Pinterest”). The plugins are marked with a Pinterest logo. You can find an overview of the Pinterest plugins and their appearance here: https://developers.pinterest.com/docs/getting-started/introduction/    If you visit one of the pages on our website containing such a plugin, your browser will create a direct connection to the Pinterest servers. The content of the plugin is transferred from Pinterest directly to your browser and incorporated into the page. This incorporation enables Pinterest to receive the information that your browser called up this web page even if you do not have a Pinterest profile or are logged into Pinterest. This information (including your IP address) is transferred from your browser directly to Pinterest in the US and stored there.
If you are logged into Pinterest, Pinterest is able to assign your visit of our website to your Pinterest profile. When interacting with Plugins, for example using the “Pin it” button or commenting, this information will also be transferred to a Pinterest server and stored there. The information will also possibly be published in your Pinterest profile and displayed to your Pinterest followers.
The purpose and scope of data collection and additional processing and use of data by Pinterest as well as the rights and setting options for privacy protection can be found in the privacy policy of Pinterest. [link to: https://about.pinterest.com/de/privacy-policy]
If you do not want want Pinterest to assign the data collected through your web visit on our pages, you will have to log out of Pinterest before visiting our website. You can prevent Pinterest plugins from loading by using add-ons for your browser, for example the script blocker “NoScript” (http://noscript.net/).


Youtube Video Plugins
This website contains third-party content. This content is made available by Google Inc. (“provider”).
Youtube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).
The extended data protection setting is activated for Youtube videos contained on our site. That means that no website visitor information is collected and saved by Youtube unless you actually play the video.
The purpose and scope of data collection and additional processing and use of data by the providers as well as the rights and setting options for privacy protection can be found in the privacy policy of Google.


Right of access and contact facility
You are entitled to access your personal information stored by us at no charge, including the right to correct, block or delete such data. Please use the contact details provided in our supplier identification should you have any queries concerning the collection, processing or exploitation of your personal data, or should you wish to access, correct, block or delete any data, or should you wish to withdraw any approval provided for or object any use of such data.

 

UK

Thank you for expressing your interest in our website. Protecting your privacy is very important to us. Below you will find detailed information about how your data is handled.


Recording your input data on server logfiles
You can visit our websites without providing any personal data. We only record data in so-called server logfiles, such as the name of the file accessed, the date and time of access, the data volume transferred and the requesting provider. This data will only be used to ensure the proper functioning of the page and to improve our service, but cannot be traced back to you.


Data collection and utilisation for contract administration purposes and for opening a customer account
We collect personal data when it is freely provided by you within the context of placing an order, making contact with us (e.g. via the contact form or by e-mail) or when opening a customer account. The specific data gathered is that provided on the various information forms. We use the data provided by you for contract administration purposes and to process your queries. Once the contract has been processed in full or your customer account has been deleted, your data is blocked to prevent any further utilisation and will be deleted on expiry of the mandatory retention periods set out in fiscal and commercial regulations, provided you have not expressly agreed to the further use of your data or we retain the right to further exploit your data in accordance with the law, of which we are obliged to inform you. You may cancel your customer account at any time via the contact facility set out below or via the function provided for this purpose within your customer account.

 

Data transfer for contract completion purposes
For the fulfilment of contract, we will transfer your data to the shipping company commissioned with delivery if necessary for the delivery of ordered goods. Depending on the payment service provider selected during the order process, we will pass on the payment data required for payment to the financial institution and possibly the payment service provider commissioned by us or the payment service provider selected by you. In part, the selected payment service providers may collect the data directly should you open an account with them. In such a case, you will have to register with your login data of the payment service provider during the order process. The data protection declaration of each respective payment service provider shall apply in such cases.


Data usage on subscription to the e-mail newsletter
If you subscribe to our newsletter we use the data required for this purpose or that which is separately provided by you in order to regularly forward our newsletter to you. You may unsubscribe from the newsletter at any time via the contact facility set out below or via a link provided for this purpose within the newsletter.


Data usage for advertising by post and your right to object
Unless you have not opted-out we reserve the right to store and use your data (surname, first name, postal address and, to the extent that we have received such additional information from you within the context of our commercial relationship, your title, academic qualifications, year of birth and professional or business name) for our own promotional purposes on compiled lists, e.g. for the forwarding by post of interesting offers and information about our products. For customer this does not apply where they are registered in a Robinson list or a similar register like the UK Mailing Preference Service. You may at any time refuse such storage and exploitation of your data for purposes via the contact facility set out below.


Use of cookies
On many pages we use cookies in order to enhance the attractiveness of our website and to enable the proper utilisation of certain functions. This incorporates the use of small text files which are stored on your device, that save specific settings and data regarding the exchange between your browser and our system.  Some of the cookies used by us will be deleted at the end of your browser session, i.e. once your browser has been closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).
Cookies do not contain any personal data and therefore cannot be assigned to any user.  Based on the cookie-technology we only received anonymised information, e.g. about the website that led you to our shop, which pages have been viewed on our website etc. Please note that some cookies are already placed as soon as you enter our website.
You may configure your browser such that you are informed when any cookies are placed and decide in individual cases whether or not you wish to accept them, or you may reject cookies for specific cases or in general (detailed instructions regarding the setting options of your browser are given below) Should you reject any cookies the functionality of our website may be compromised.

Below we present information on cookies we use and how you can customise your browser in that respect.

How can I change cookie settings in my browser?
Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:
Internet Explorer™: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=de_DE
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
What kind of cookies are used?
 1. Necessary cookies
These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
2. Analytical / performance cookies
These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
 3. Functionality cookies
These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g.  ads that match your interests).
4. Targeting cookies
These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
5. Third-party cookies
The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.


Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.co.uk). Google (Universal) Analytics uses methods which enable an analysis of your use of the website, through cookies for example, text files stored on your computer. The information created about your use of this website is generally transferred to a Google server in the US and saved there. Activating the IP anonymisation on this website  will cause the IP address to be shortened before transfer within the member states of the European Union or in other contract states of the agreement about European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymous IP address transferred from your browser to Google Analytics will not be joined with other data logged by Google.
You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de 
As an alternative to the browser plugin, you can click this link in order to prevent the use of Google Analytics for this website in the future. An opt-out cookie will then be stored in your device. Once you delete your cookies, you will have to click the link again.


Use of Instagram social plug-ins
Social plug-ins ("Plug-ins") of Instagram, operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram") are used on this website. These plug-ins can be identified by the Instagram logo which may be in the form of the Instagram camera. Information about the Instagram plug-ins and their appearance can be found here:
http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
When you call up a page on our website that contains such a plug-in, your browser creates a direct connection to the servers of Instagram. The content of the plug-ins will be transmitted by Instagram directly to your browser and incorporated into the page. Through the incorporation of plug-ins, Instagram will receive the information that your browser has called up on the corresponding page of our website, even if you do not have an Instagram account, or are not logged in. This information (including your IP address) will be sent directly to a server of Instagram in the USA, and stored there. If you are logged into Instagram, Instagram can directly associate the visit to our webpage with your Instagram account. When interacting with plug-ins, for example the "Instagram" button, the corresponding information will be sent directly to a server of Instagram, and stored there. The information will also be published on your Instagram account, and displayed to your contacts.
For information about the purpose and extent of the data collection, and the further processing and use of data by Instagram, and your rights and data protection settings, please see Instagram's data protection policy at https://help.instagram.com/155833707900388/.
If you do not want Instagram to display the data collected from the visit to our web page on your Instagram account, you must log out from Instagram, before visiting our website. You can block the Instagram plug-ins completely, using add-ons for your browser, for example with the "NoScript" script blocker (http://noscript.net/).


Use of Facebook Plugins
Social Plug-ins (Plug-ins) of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") are used on our website. These plug-ins are identified with the Facebook logo, or by the words "Facebook social plug-in" or "Social plug-in of Facebook". Information about the plug-ins of Facebook and their appearance can be found here: https://developers.facebook.com/docs/plugins.
When you call up a page on our website that contains such a plug-in, your browser creates a direct connection to the servers of Facebook. The content of the plug-ins will be transmitted by Facebook directly to your browser and incorporated into the page. Through the incorporation of plug-ins, Facebook will receive the information that your browser has called up on the corresponding page of our website, even if you do not have a Facebook account, or are not logged in. This information (including your IP address) will be sent directly to a server of Facebook in the USA, and stored there.
If you are logged into Facebook, Facebook can directly associate the visit to our webpage with your Facebook profile. When interacting with plug-ins, for example the "Like" button, or posting a comment, this information will be sent directly to a server of Facebook, and stored there. This information will also be published on your Facebook profile and will be displayed to your Facebook friends.
For information about the purpose and extent of the data collection, and the further processing and use of data by Facebook, and your rights and data protection settings, please see Facebook's data protection policy at http://www.facebook.com/policy.php.
If you do not want Facebook to display the data collected from the visit to our web page on your Facebook profile, you must log out from Facebook, before visiting our website. You can block the Facebook plug-ins completely, using add-ons for your browser, for example with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/ or the "NoScript" script blocker (http://noscript.net/).


Use of Pinterest plugins
Our website uses social plugins (“plugins”) of the social network Pinterest which is operated by Pinterest INC., 808 Brannan Street, San Francisco, CA 94103, USA (“Pinterest”). The plugins are marked with a Pinterest logo. You can find an overview of the Pinterest plugins and their appearance here: https://developers.pinterest.com/docs/getting-started/introduction/    If you visit one of the pages on our website containing such a plugin, your browser will create a direct connection to the Pinterest servers. The content of the plugin is transferred from Pinterest directly to your browser and incorporated into the page. This incorporation enables Pinterest to receive the information that your browser called up this web page even if you do not have a Pinterest profile or are logged into Pinterest. This information (including your IP address) is transferred from your browser directly to Pinterest in the US and stored there.
If you are logged into Pinterest, Pinterest is able to assign your visit of our website to your Pinterest profile. When interacting with Plugins, for example using the “Pin it” button or commenting, this information will also be transferred to a Pinterest server and stored there. The information will also possibly be published in your Pinterest profile and displayed to your Pinterest followers.
The purpose and scope of data collection and additional processing and use of data by Pinterest as well as the rights and setting options for privacy protection can be found in the privacy policy of Pinterest. [link to: https://about.pinterest.com/de/privacy-policy]
If you do not want want Pinterest to assign the data collected through your web visit on our pages, you will have to log out of Pinterest before visiting our website. You can prevent Pinterest plugins from loading by using add-ons for your browser, for example the script blocker “NoScript” (http://noscript.net/).


Youtube Video Plugins
This website contains third-party content. This content is made available by Google Inc. (“provider”).
Youtube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).
The extended data protection setting is activated for Youtube videos contained on our site. That means that no website visitor information is collected and saved by Youtube unless you actually play the video.
The purpose and scope of data collection and additional processing and use of data by the providers as well as the rights and setting options for privacy protection can be found in the privacy policy of Google.


Right of access and contact facility
You are entitled to access your personal information stored by us at no charge, including the right to correct, block or delete such data. Please use the contact details provided in our supplier identification should you have any queries concerning the collection, processing or exploitation of your personal data, or should you wish to access, correct, block or delete any data, or should you wish to withdraw any approval provided for or object any use of such data.